Water Monitoring/Meter Services

The Water Monitoring/Meter Services crew is responsible for repairs and responding to inquiries and complaints involving metered water services currently on the Village's potable water distribution system. These repairs and inquiries include: resolving high bills and/or high water usage questions; investigating sources of in-structure leaks; responding to various water customer inquiries; repairing, installing, inspecting, and sealing water meters; reading pit meters; and special meter readings.

Water Quality Complaints

Water quality complaints include those involving odor, taste, color, and pressure. These are typically responded to within 2 hours of notification. In most cases, samples are taken and tested for chlorine residual, and the resident or owner is notified of the results.

Water Sprinkling Controls

Lawn sprinkling is prohibited on weekdays from 10 AM to 4 PM during the period between May 15th and September 15th.

Backflow Prevention Program

This program, as mandated by the IEPA, ensures the Village's water distribution supply is not contaminated due to potential backflow of hazardous substances.

Distribution Water Sampling

In accordance with the Safe Drinking Water Act and the IEPA, the Village is mandated to collect ten treated water samples from the distribution system for coliform testing on a weekly basis. There are 152 sampling locations being used throughout the Village for coliform testing. The samples are tested by an independent, certified laboratory to assure the final product is as pure as possible, free of harmful bacteria, free from color, turbidity, suspended solids, and undesirable taste and odors.