Water issues can be an inconvenience, but there are some steps residents and businesses can take to help minimize their impact.
An unusually high utility bill is often caused by a leak or a major change in water use. Some potential causes for a high bill include the following:
Leaking or running toilets
A running toilet can use up to 200 gallons of water a day.
Dripping Faucets or Appliances
A dripping faucet alone can waste up to 20 gallons a day.
Family and Guests
If you have a new addition or visiting family or guests, your bill will likely go up due to increased consumption.
Lawn and Garden Watering
A lawn or garden can consume a high amount of water, especially during a hot, dry period. Tip: If you’re looking to conserve water, consider using a rain barrel.
Leak can occur in multiple spots in a house. If you aren’t sure if hard to find leak is a cause, one method to determine it is to read your meter before going to bed at night and then again in the morning before you shower. If the meter has moved, you most likely have a leak somewhere in your home.
If you have a higher utility bill and cannot find the source of the higher consumption, please contact the Water Billing Division at 847-664-4171.
Water Meter Problems
While unusual, water meters do experience problems from time to time. The most common occurrence would be a leaking meter, which can lead to a higher water bill and potentially get larger without repairs. To report a leaking meter or for any other meter problems, contact the Water Department at 847-272-4711 for an evaluation.
For Other Questions
For other questions, please contact the Water Billing Division at 847-664-4171.