Utility & Telecom services

Utility customers have a variety of service options in Northbrook. Use this page to determine which utility to contact to create a new account or get other information.

Residents or businesses with concerns or questions about a bill should contact the provider directly. For other concerns, submit a GoNorthbrook request.

Cable & Internet Service

Comcast and AT&T have cable franchise agreements in the area. Both companies offer Internet and phone service.

The Federal Communications Commission sets rules for satellite "dish" antennas that are one meter or less in diameter. Homeowner associations within Northbrook may set limits for individual subdivisions.

Electricity

Commonwealth Edison ("ComEd") is the electrical transmitter for Northbrook and the greater Northern Illinois region. Contact ComEd at 1-800-Edison-1 (1-800-334-7661) or via ComEd’s online portal. Business customers should call 1-877-426-6331.

ComEd customers may report or track the status of an outage on ComEd's website.

Under Illinois law, the current electrical market is "deregulated," meaning customers can contract with individual suppliers to purchase their electricity. Under these agreements, ComEd still transmits the power and bills you, but electricity is supplied by a different source. At this time, the Village does not have a contract with an individual supplier and does not make recommendations about suppliers. However, the Village does encourage those looking at an alternate supplier to understand the terms of their agreement before signing. You can compare supplier offers on the Illinois Commerce Commission's website.

Natural Gas

Nicor Gas is the natural gas transmitter in Northbrook. For odors, leaks or emergencies, contact 888-Nicor4U (888-642.-6748). For customer service or billing concerns, contact Nicor via their website.

As with electricity, the State of Illinois has "deregulated" the natural gas market, meaning individual customers can sign contracts with suppliers other than Nicor to purchase gas. Nicor would continue to transmit the gas to your home or business and bill you, but the gas would come from a separate supplier. At this time, the Village does not have a contract with an individual supplier and does not make recommendations about suppliers. However, the Village does encourage those looking at an alternate supplier to understand the terms of their agreement before signing.

Water & Sewer Service

All water and sewer services are provided by the Village. See the Utility Billing page for details on how to initiate service.