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This month, Backflow Solutions, Inc., will mail surveys to all residential water customers regarding cross connections. A cross connection is a point where your water supply pipe comes into contact with a source that could contaminate the water (i.e. lawn or fire sprinklers systems). Identifying and protecting these points is an important part of keeping the Village’s water system safe. The Village requests all residential customers complete the survey to help in this effort.
Customers can complete the survey online at www.backflow.com/northbrook or by returning the completed survey in the prepared envelope. Please note, you will need your utility billing account number (included on the introductory letter and survey form) to complete the survey online. For more information on cross connection control and the Village’s program, please visit www.northbrook.il.us/backflow.