How do I sign up for the Hardship program?
Residents may apply in limited instances for a hardship status. If a customer qualifies for hardship status, the customer may elect to receive 1 time a Week Backdoor Service at the 1 time a Week Curb Service rate.

In order to qualify, residents must meet the following criteria:

A “Hardship Customer” is a Customer who is physically unable to place refuse containers at the curb and has no family member or other person living in the residence that are able to place refuse and/or recycling containers at the curb.

To apply for this status, residents should contact the Village Manager’s office at 847-664-4010. The Village will review each request on a case by case basis to determine if a residence qualifies for hardship status. The Hardship Program applies to both refuse and recycling.

Show All Answers

1. Is there a fee for the carts?
2. How do I sign up for the Hardship program?
3. I am not happy with the cart size I have. How do I exchange?
4. How do I schedule White Goods to be collected?
5. How do I get rid of bulk items like furniture?
6. Both the 65-gallon and 95-gallon garbage carts are too large for my residence, is there another option?
7. I have backdoor collection service, why did I receive a new garbage (green with a green lid) cart?