FAQs • Northbrook, IL • CivicEngage

I received an opt-out letter. How do I opt out?: If you received an opt-out letter, this includes a postage-prepaid reply card to opt-out that you can return to MC2. You may also call (855) 697-0286, Monday through Friday, 8 a.m. to 5 p.m. or e-mail Northbrook@mc2energyservices.com.

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Electric Aggregation

1. I received a letter from MC2. What does it mean?

In the coming weeks, some residents and small businesses may receive supplier-change letters from MC Squared Energy Services, the Village’s electric aggregation supplier.

This letter is in regards to supplier change notices for some Village accounts. Due to the pandemic, huge shifts in consumption patterns, and a change in a regulatory price impacted cost and volume dynamics in the power market, some residents and businesses may receive letters from MC Squared Energy Services concerning their electric supplier. Only some participants will receive a letter as this only affects a portion of participants.

If you received a "Return to ComEd" letter, you are no longer serviced by MC Squared.

If you received an "Opt-Out" letter, you are being onboarded onto the alternate supplier MC Squared, unless you choose to opt-out.

2. Why are some accounts with ComEd and some with MC2?: First, there is no difference to you: the price is exactly the same. Suppliers analyze every meter: depending on complex usage patterns, certain accounts are selected to remain at ComEd and others move to MC2. All pay the exact same rate.

3. Will my billing change?: No, you will continue to receive one bill from ComEd; any payment plan you’ve set up will not change.

4. Will my electric service be disrupted when I switch?: No, there will be no disruption in service. You will continue to receive the same electric service through the same transmission and distribution system currently operated by ComEd. The switch to or from MC2 is seamless.

5. Who should I contact regarding problems with my electric service?: ComEd will continue to be responsible for the delivery of service to you, power outages and all emergencies, regardless of your electric supplier.

6. Who is MC Squared Energy Services?: MC Squared Energy Services, LLC (MC2) is a certified, retail electric-service provider headquartered in Chicago. MC Squared Energy Services, LLC is a wholly owned subsidiary of Wolverine Holdings. For more information on the company, visit their website at www.mc2energyservices.com.

7. I received an opt-out letter. How does this effect me?: Essentially zero change except under the "Supply" section of your ComEd bill, it will now say "MC Squared Energy Services" instead of ComEd. You will continue to pay exactly the ComEd rate.

8. I received an opt-out letter. What is my rate with MC2?: There is no change whatsoever in the rate that you pay. There is zero financial impact to your account. The program with MC2 is at exactly the ComEd rate, and when your account moves to ComEd, you will continue to pay the ComEd rate. There are no added fees, ever.

9. I received an opt-out letter. Can you explain how enrollment is handled?: Under this new program, some, but not all, customers are moved from ComEd supply to an alternative supplier. Customers receiving opt-out letters in the mail will be enrolled automatically to receive electric supply from MC2 unless they choose to opt out by following the instructions in the letter. Additionally, a “change in supplier” letter from the Utility will be sent confirming enrollment in the Northbrook Electric Aggregation Program.

10. I received an opt-out letter. How will I be billed if I’m enrolled?: You will continue to receive a single bill from ComEd each month. “MC Squared Energy Services” will be designated as your supplier in the “Supply” section of your ComEd bill. ComEd will continue to bill you for distribution services and taxes. Payments should still be sent to ComEd at the address provided and how you pay your bill will not change. There is no impact to ComEd services such as Budget Billing, Peak Time Savings and/or financial assistance.

11. I received an opt-out letter. How do I opt out?: If you received an opt-out letter, this includes a postage-prepaid reply card to opt-out that you can return to MC2. You may also call (855) 697-0286, Monday through Friday, 8 a.m. to 5 p.m. or e-mail Northbrook@mc2energyservices.com.

12. I received an opt-out letter. Is there an early termination fee?: There is no termination fee; you are only obligated to pay for services rendered under the contract until your service is terminated. You may cancel at any time by contacting MC2.

13. I received an opt-out letter. What happens at the end of the program term?: At the end of the term, if Northbrook decides to end the program, all accounts served by mc2 will be returned to ComEd service or the Village may select a different supply to administer the program.

14. I just received a letter stating my electric account is moving back to ComEd supply service. Why is this happening?: The aggregation program allows for a switch between our supplier MC Squared Energy Services (MC2). It’s ultimately an effect of the pandemic. Huge shifts in consumption patterns and a change in a regulatory price impacted cost and volume dynamics in the power market.

15. I received a “Return to ComEd” letter. What is the ComEd rate?: The annualized base ComEd rate is 7.81¢ per kWh, plus or minus up to a half cent variable called the Purchased Electricity Adjustment (PEA) which can change each month. The base ComEd rate is reset June 1 of each year. For more information about the ComEd rate, visit www.PlugInIllinois.org, a site established by the Illinois Commerce Commission for Illinois residents and small business owners to learn about electric aggregation, electric power suppliers, and the ComEd rate.

16. I received a “Return to ComEd” letter. How does this affect me?: Essentially zero change except under the "Supply" section of your bill, your supplier is now ComEd instead of MC2. You will continue to pay exactly the ComEd rate. Your account is still considered a part of the Aggregation program.

17. I received a “Return to ComEd” letter. Is there an early termination fee?: There is no termination fee; you are only obligated to pay for services rendered under the contract until your service is terminated. You may cancel at any time by contacting MC2.

18. I received a "Return to ComEd" letter. What do I need to do?

You do not need to take any action. Your account will be moved to ComEd supply service at your next meter read date.